Device / Operator
Signals and requests from the field
- Faults / alerts raised
- Performance data
- System status information
- Maintenance / service request
Technical Service
Digital Support & Field Service
End-to-end support for uninterrupted operation
We provide comprehensive technical services to keep our reverse vending machines running smoothly and efficiently.
Our expert technical team professionally manages installation, commissioning, periodic maintenance, remote monitoring, fault diagnosis and on-site intervention.
Smart monitoring keeps device performance under constant watch, detecting potential faults before they occur so preventive maintenance can be carried out. Fast spare parts supply, remote support and field service maximise operational continuity for every business.
- Installation & commissioning
- Periodic maintenance
- Remote monitoring
- Fault diagnosis
- On-site intervention
- Spare parts supply
Digital Support System
How it works an end-to-end support flow from device to field
Device and operator data are analysed on a secure cloud infrastructure; expert technical service maintains continuity through remote or on-site intervention.
Digital Support Platform
Secure cloud + smart analysis
- Secure cloud infrastructure
- Smart analysis system
- Central event correlation
- Preventive maintenance recommendations
Expert Technical Service
Remote and on-site intervention
- Remote monitoring
- Fault analysis
- Live support
- Guidance and resolution
- On-site service when needed
Service Advantages
Why Dikor Service five strengths that speed up operations
The digital support system and field team work together, keeping the process visible, fast and uninterrupted from notification to resolution.
Instant Notifications
Faults and alerts reach the operator and service team the moment they occur.
Remote Monitoring
Fleet status, fill levels and performance are monitored 24/7 from a single panel.
Fast Analysis
Smart analysis quickly pinpoints the root cause so the right intervention can be planned.
Time Savings
Remote resolution and guidance reduce unnecessary site visits.
Uninterrupted Service
Preventive maintenance and on-site intervention maximise uptime.